Shipping Information
We understand just how important it is for you to get the items you ordered in a timely manner. We’re always here to offer support in case you have any types of questions or concerns regarding your order; just e-mail us at support@allpackchina.com (we respond within 24 to 48 hrs).
As for the shipping times, due to a very high demand of our products, standard delivery times after the item has been shipped is roughly 7 to 22 business days to the United States.
Delivery times to international countries are between 3 to 5 weeks.
We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods.
* Shipping time excludes clearance/customs delays (if applicable)
WE GOT YOUR BACK – FROM CLICK TO DELIVERY:
* Tracking number provided for all parcels: We are currently working on a system to automatically import tracking numbers into your accounts from our dispatch system.
* Full refund if the product is not received: If for some reason the package got lost in transit, we ensure to refund 100% or to resend the item.
TRACK YOUR ORDER
Tracking information is available within 5-10 days after your order has shipped.
CLICK HERE TO TRACK YOUR ORDER
Note: The delivery time mentioned above does not include order processing time of custom-made products that usually varies from 1 to 9 days.
* Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for unforeseen delays. We will do every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient delivery information.
No matter where you live, we ship our amazing products all over the world.